Return Policy, and International Orders
Qualified items may be returned within 30 to 60 days of purchase for exchange or refund, following the Manufacturers policies, as some give less, or more days for the return. Some manufacturers have a restocking fee as it can no longer be sold as new. You can consider the restocking fee as a "rental fee." You "rent" the product to see if it is what you want. Please check below to see those who charge a restocking fee. No returns will be accepted by Emerson WorldWide after the stated return period. After the return date deadline, all returns and replacements must be handled directly with the manufacturer. Manufacturers' warranties vary by product category.
Please follow the Guidelines & Instructions below:
Step 1) Request
your Return Merchandise Authorization Number(RMA #) (this is mandatory)
Step 2) When approved, you will be emailed a RMA#. If your return request is denied, you will be notified as to the reason. All decisions of the returns department are final.We will send you the correct Returns Department mailing address along with your RMA#.
Step 3) Carefully
package the goods, and include a copy of the original invoice, and your
Return Merchandise Authorization Number (RMA#). (Your personal RMA# will
have been emailed to you from step 1). Please do not tape or write anything
on the item or the outside of the package(other than the mailing label.
We reserve the right to refuse any such returns.
No return will be
accepted for credit unless it is in a 'like new condition' and is packed
in its original packaging. Smokers who return products must be aware that
if we detect the smell of smoke on an item making it not re-sellable,
no credit will be issued. It is the responsibility of the buyer to re-pack
the product properly and return the product exactly according to the return
Product Manufacturers who require a restocking fee charge:
Special orders & discounted, Sale, products are not returnable. If you are
unsure of the refund policy of a product, we encourage you to contact us. International Orders
(see below) and any of the Equine/Animal products are non-returnable.
International Orders (see below) and any of the Equine/Animal products are non-returnable.
Damaged or Defective Items
With these guidelines fulfilled, we will credit your Credit Card. Please allow up to two weeks from the time we receive your returned item to process your return. For your protection, we suggest all returns be sent back by a traceable carrier. * Please do not send any packages C.O.D., as we will not accept product returns shipped C.O.D.
orders may be subject to additional Customs, Duties, Brokerage Fees and
Taxes, which are the purchaser's responsibility and are in addition to
our quoted shipping and handling charges. Brokerage Fees and taxes are
typically based on the Invoice Amount of your order, and collected at
the time of delivery. Please keep in mind that all International Shipments
/ Sales are final. Any taxes, duty, customs charges, brokerage charges
or tariffs are the purchaser's responsibility, and are collected at the
time of delivery. Emerson WorldWide will not pay for any additional charges
incurred in the shipping or receiving process.The customer agrees to pay these fees. If you do not know what your
country's customs, duties, taxes and/or brokerage fees are, contact your
local office in charge of import information.
or Defective Items
Voltage Requirements: Please be aware that all products except a few are rated at 110-120 voltage for USA use and may not work in your country. It is the customer’s responsibility to know what your country's voltage is before plugging it in, as the wrong voltage will permanently damage your product. You may need a voltage converter. You may check with an electrician or electrical store for voltage questions and purchasing a voltage converter.
We appreciate your business and always strive to be fair, but we do have to maintain these standards and policies.