Returns and Exchanges for Terraquant, and HairMax™

Home   Contact Us
    Ankle Pain
    Back Pain
     Elbow Pain
     Foot Pain
     Hand Pain
     Heel Pain
     Knee Pain
     Neck Pain
     Shoulder Pain
     Spine Pain
    Thumb/Finger Pain
     Wrist/Palm Pain
     Spot Magnets
     Magnet Mattress
     Magnet Pad Kit      Pulsed Magnetics
     Magnet FAQs

    Acupuncture
    ICE Therapy
Infrared LightTherapy
FAR Infrared Thermal
    Laser Systems
   Light Therapy    
    Skin Care
 Cellbone Antiaging

 Insurance Claim Info

 Equine Pain  Cat/Dog Pain

   Secure Shopping Site
   Fast Shipping
   Shipment Tracking
   Email Confirmations
Satisfaction Guaranteed

HairMax Laser Comb: (See below for information about returning the TerraQuant Lasers.) The HairMax LaserComb is warranted for 2 years against defects in materials or workmanship.Emerson WorldWide offers a "Easy Decision Trial Offer" so you do not risk a thing! If you are using the LaserComb for personal use and are not fully satisfied, return the product within 12 weeks of your purchase date and we will refund your purchase price minus a 15% restocking fee. Our hope that is when you have an understanding of a Typical HairMax User Experience, you will want to keep your LaserComb for a long time to come. *Only valid for orders placed directly with Emerson WorldWide apply.

How Do I Return my Lasers?
It is important to contact Customer Service at at eww-info@emersonww.com In your e-mail, please reference your Invoice number (or Order ID) and the reason for your return.

Reasons for Return:

Shipping damage
Incorrect item shipped (a Prepaid UPS return shipping label will automatically be sent to you via UPS driver and the order will re-ship via 2-Day Air)
Dissatisfaction (please explain)
Other (please explain)

A customer care specialist will respond promptly with a return confirmation message.

Note: For your return you MUST receive a Return Authorization (RA) number and return instructions from Emerson WorldWide. All unauthorized returns are subject to a 20% restocking fee.
Undeliverable or Refused by Recipient shipments are considered unauthorized returns and therefore subject of the same restocking fee and an administrative charge.

Return Conditions
You may return a product to our warehouse within 30 days of receipt for a full refund or replacement subject to the following restrictions:

All products must be returned in the original condition including packaging, documentation, warranty cards, manuals and accessories.
All returns must be accompanied by a unique Return Authorization number

Merchandise returned in used condition (as determined by our warehouse manager) will be returned at the buyer's cost.
Certain hardware items and qualifying custom/special orders may only be returned for replacement and not for refund.
All returns must be shipped freight prepaid from a US address unless instructed otherwise. We recommend that the return be insured.

Note:
1. We can refund shipping costs only if the return is a result of our error. Warehouse employees work hard to promptly process orders within 1-2 business days (Mon-Fri). NOTE: Same-day shipping IS NOT a guaranteed service for ANY orders, including Overnite package., but can be requested if the order is placed before 1PM EST. We will do our best to service your needs, but please allow 1-2 business days for your order to process before it ships.
2. As manufacturers constantly update their products, the photos we show on our website are not guaranteed to exactly match the product and we cannot take responsibility for slight differences or color variations.

Damaged Goods
Damaged or short shipments should be reported within 5 days of receipt. Damage to a shipping container must be noted with the carrier at time of delivery. Please report damaged merchandise by calling UPS at 1-800-PICK-UPS (1-800-742-5877).

If a shipment arrives damaged:
Note damage on the delivery bill and have the driver sign it, acknowledging the damage Your damaged item will be replaced immediately at no cost to you
If damage is not obvious at time of delivery:
Contact Emerson WorldWide customer service within 5 days of delivery
Save the container and merchandise for inspection
Your damaged item will be replaced immediately at no cost to you

Product Warranty
After the first 30 days of the invoice, all returns and replacements must be handled directly with the manufacturer. It is the customer's responsibility for all shipping charges on replacement devices.

Warranty Certificate and Guarantee Statement.
It is the customer's responsibility for all shipping charges on replacement devices. The customer must provide proof-of- purchase by referencing a valid "ORDER ID"/receipt number. This information is located above the date on the order confirmation email. No exceptions.

Returns and Restocking for the Terraquant Lasers and Emitters:
.
Products may only be returned with prior authorization for an RMA#. Any goods accepted by the must be in perfect conditionand a restocking charge of 30% of the selling price will be applied. All requests must be made within 30 days of day of invoice.

Warranties
The warranties provided in this Agreement are not transferrable or available to any other Customer or user subsequent to this initial Customer. 2 (two) years (parts and labor only) on new Products. Ninety (90) days on repaired Products. Laser diodes are considered wear items and are not covered by warranty for wear or damage.

Limitation of Liability.
If a Product is believed defective within the applicable waranty period, contact Company customer service. If the Company is unable to make local repairs in the case of instruments, then, after receiving authorization, the Product shall be returned, at the Customer's expense to the Company. The Company's sole liability and the Customer's exclusive remedy for a breach of this warranty is limited to the repair, replacement, or refund at the sole option of the Company. The Company shall have no liability under any of these warranties in respect of any defect in the Product arising from: (a) alteration, modification, damage or repair of the Product by someone other than Company; (b) damage to the Product due to use contrary to any instruction manual, operator's manual, package insert or oral instructions provided by the Company; (c) damage to the Product due to the use of equipment not manufactured, supplied or approved by the Company; (d) abnormal working conditions at the Customer's premises; or (e) willful damage or negligence of the Customer or its employees or agents.

The Company shall in no event be liable for any personal injury or property damage or any other loss, damage, cost of repair or indirect, incidental, special, consequential or punitive damages of any kind, whether based upon warranty, contract, strict liability, negligence or any other cause of action, arising out of sale, installation, use or inability to use the Product or their use by any person, including, without limitation, lss of profits, business interruption, damages to the Customer's business reputation or any costs incurred in replacing related materials.

Specifications.
All specifications are subject to change without notice.

Limitations of Use.
The purchase of the Product only conveys to the Customer the non-transferable right for only the Customer to use the Product in compliance with the applicable intended use, on the label, package insert, operator's manual or other documentation accompanying the Product, all such statements being incorporated herein by reference as if set forth herein in their entirety.