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HairMax
Laser Comb: (See below for information about returning the TerraQuant
Lasers.) The
HairMax LaserComb is warranted for 2 years against defects in materials
or workmanship.Emerson WorldWide offers a "Easy Decision Trial Offer"
so you do not risk a thing! If you are using the LaserComb for personal
use and are not fully satisfied, return the product within 12 weeks of
your purchase date and we will refund your purchase price minus a 15%
restocking fee. Our hope that is when you have an understanding of a Typical
HairMax User Experience, you will want to keep your LaserComb for a long
time to come. *Only valid for orders placed directly with Emerson WorldWide
apply.
How
Do I Return my Lasers?
It is important to contact Customer Service at at eww-info@emersonww.com
In your e-mail, please reference your Invoice number (or Order ID) and
the reason for your return.
Reasons for Return:
Shipping damage
Incorrect item shipped (a Prepaid UPS return shipping label will automatically
be sent to you via UPS driver and the order will re-ship via 2-Day Air)
Dissatisfaction (please explain)
Other (please explain)
A customer care specialist
will respond promptly with a return confirmation message.
Note: For your
return you MUST receive a Return Authorization (RA) number and return
instructions from Emerson WorldWide. All unauthorized returns are subject
to a 20% restocking fee.
Undeliverable or Refused by Recipient shipments are considered unauthorized
returns and therefore subject of the same restocking fee and an administrative
charge.
Return Conditions
You may return a product to our warehouse within 30 days of receipt for a
full refund or replacement subject to the following restrictions:
All products must
be returned in the original condition including packaging, documentation,
warranty cards, manuals and accessories.
All returns must be accompanied by a unique Return Authorization number
Merchandise returned
in used condition (as determined by our warehouse manager) will be returned
at the buyer's cost.
Certain hardware items and qualifying custom/special orders may only be
returned for replacement and not for refund.
All returns must be shipped freight prepaid from a US address unless instructed
otherwise. We recommend that the return be insured.
Note:
1. We can refund
shipping costs only if the return is a result of our error. Warehouse
employees work hard to promptly process orders within 1-2 business days
(Mon-Fri). NOTE: Same-day shipping IS NOT a guaranteed service for ANY
orders, including Overnite package., but can be requested if the order
is placed before 1PM EST. We will do our best to service your needs, but
please allow 1-2 business days for your order to process before it ships.
2. As manufacturers constantly update their products, the photos we show
on our website are not guaranteed to exactly match the product and we
cannot take responsibility for slight differences or color variations.
Damaged Goods
Damaged or short shipments should be reported within 5 days of receipt.
Damage to a shipping container must be noted with the carrier at time
of delivery. Please report damaged merchandise by calling UPS at 1-800-PICK-UPS
(1-800-742-5877).
If a shipment arrives
damaged:
Note damage on the delivery bill and have the driver sign it, acknowledging
the damage
Your damaged item will be replaced immediately at no cost to you
If damage is not obvious at time of delivery:
Contact Emerson WorldWide customer service within 5 days of delivery
Save the container and merchandise for inspection
Your damaged item will be replaced immediately at no cost to you
Product Warranty
After the first 30 days of the invoice, all returns and replacements must
be handled directly with the manufacturer. It is the customer's responsibility
for all shipping charges on replacement devices.
Warranty
Certificate and Guarantee Statement.
It is the customer's
responsibility for all shipping charges on replacement devices. The customer
must provide proof-of- purchase by referencing a valid "ORDER ID"/receipt
number. This information is located above the date on the order confirmation
email. No exceptions.
Returns
and Restocking for the Terraquant
Lasers and Emitters:
.
Products may only be returned with prior authorization for an RMA#. Any
goods accepted by the must be in perfect conditionand a restocking charge
of 30% of the selling price will be applied. All requests must be made
within 30 days of day of invoice.
Warranties
The warranties provided in this Agreement are not transferrable or available
to any other Customer or user subsequent to this initial Customer. 2 (two)
years (parts and labor only) on new Products. Ninety (90) days on repaired
Products. Laser diodes are considered wear items and are not covered by
warranty for wear or damage.
Limitation
of Liability.
If a Product is believed defective within the applicable waranty period,
contact Company customer service. If the Company is unable to make local
repairs in the case of instruments, then, after receiving authorization,
the Product shall be returned, at the Customer's expense to the Company.
The Company's sole liability and the Customer's exclusive remedy for a
breach of this warranty is limited to the repair, replacement, or refund
at the sole option of the Company. The Company shall have no liability
under any of these warranties in respect of any defect in the Product
arising from: (a) alteration, modification, damage or repair of the Product
by someone other than Company; (b) damage to the Product due to use contrary
to any instruction manual, operator's manual, package insert or oral instructions
provided by the Company; (c) damage to the Product due to the use of equipment
not manufactured, supplied or approved by the Company; (d) abnormal working
conditions at the Customer's premises; or (e) willful damage or negligence
of the Customer or its employees or agents.
The Company shall
in no event be liable for any personal injury or property damage or any
other loss, damage, cost of repair or indirect, incidental, special, consequential
or punitive damages of any kind, whether based upon warranty, contract,
strict liability, negligence or any other cause of action, arising out
of sale, installation, use or inability to use the Product or their use
by any person, including, without limitation, lss of profits, business
interruption, damages to the Customer's business reputation or any costs
incurred in replacing related materials.
Specifications.
All specifications are subject to change without notice.
Limitations
of Use.
The purchase of the Product only conveys to the Customer the non-transferable
right for only the Customer to use the Product in compliance with the
applicable intended use, on the label, package insert, operator's manual
or other documentation accompanying the Product, all such statements being
incorporated herein by reference as if set forth herein in their entirety.
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