Returns and Exchanges for LaserPrism, Laser TENS, and HairMax™

Home          Contact Us
    Ankle Pain
    Back Pain
     Elbow Pain
     Foot Pain
     Hand Pain
     Heel Pain
     Knee Pain
     Neck Pain
     Shoulder Pain
     Thumb Pain
     Wrist/Palm Pain
     Spot Magnets
     Magnet Mattress
     Magnet Pad Kit
     Pulsed Magnetics
     Magnet FAQs


  Laser Therapy
         LaserPrism
           TQ Solo  
      LASER TENS 1000
    
SoftLaser for Skin
  HairMax Laser Comb
  
Acupuncture Laser
         LASER Gel     LASER Goggles

    Acupuncture
     ICE Therapy
  
Infrared Light
   Light Therapy
  

 Equine Pain  Cat/Dog Pain

 Emerson  Art 
    

    Links
   Site Map

 EWW Home

Secure Shopping Site
Fast Shipping

Shipment Tracking
Email Confirmations
Satisfaction Guaranteed


HairMax Laser Comb Warranty: The HairMax LaserComb is warranted for 2 years against defects in materials or workmanship.Emerson WorldWide offers a "Easy Decision Trial Offer" so you do not risk a thing! If you are using the LaserComb for personal use and are not fully satisfied, return the product within 12 weeks of your purchase date and we will refund your purchase price minus a 15% restocking fee. Our hope that is when you have an understanding of a Typical HairMax User Experience, you will want to keep your LaserComb for a long time to come. *Only valid for orders placed directly with Emerson WorldWide apply.

How Do I Return my Laser TENS, or HairMax™ Laser Comb?
It is important to contact Customer Service at at eww-info@emersonww.com In your e-mail, please reference your Invoice number (or Order ID) and the reason for your return. (See below for information about returning the TerraQuant Lasers.)

Reasons for Return:

Shipping damage
Incorrect item shipped (a Prepaid UPS return shipping label will automatically be sent to you via UPS driver and the order will re-ship via 2-Day Air)
Dissatisfaction (please explain)
Other (please explain)

A customer care specialist will respond promptly with a return confirmation message.

Note: For your return you MUST receive a Return Authorization (RA) number and return instructions from Emerson WorldWide. All unauthorized returns are subject to a 20% restocking fee.
Undeliverable or Refused by Recipient shipments are considered unauthorized returns and therefore subject of the same restocking fee and an administrative charge.

Return Conditions
You may return a product to our warehouse within 30 days of receipt for a full refund or replacement subject to the following restrictions:

All products must be returned in the original condition including packaging, documentation, warranty cards, manuals and accessories.
All returns must be accompanied by a unique Return Authorization number

Merchandise returned in used condition (as determined by our warehouse manager) will be returned at the buyer's cost.
Certain hardware items and qualifying custom/special orders may only be returned for replacement and not for refund.
All returns must be shipped freight prepaid from a US address unless instructed otherwise. We recommend that the return be insured.

Note:
1. We can refund shipping costs only if the return is a result of our error. Warehouse employees work hard to promptly process orders within 1-2 business days (Mon-Fri). NOTE: Same-day shipping IS NOT a guaranteed service for ANY orders, including Overnite package., but can be requested if the order is placed before 1PM EST. We will do our best to service your needs, but please allow 1-2 business days for your order to process before it ships.
2. As manufacturers constantly update their products, the photos we show on our website are not guaranteed to exactly match the product and we cannot take responsibility for slight differences or color variations.

Damaged Goods
Damaged or short shipments should be reported within 5 days of receipt. Damage to a shipping container must be noted with the carrier at time of delivery. Please report damaged merchandise by calling UPS at 1-800-PICK-UPS (1-800-742-5877).

If a shipment arrives damaged:
Note damage on the delivery bill and have the driver sign it, acknowledging the damage Your damaged item will be replaced immediately at no cost to you
If damage is not obvious at time of delivery:
Contact Emerson WorldWide customer service within 5 days of delivery
Save the container and merchandise for inspection
Your damaged item will be replaced immediately at no cost to you

Product Warranty
After the first 30 days of the invoice, all returns and replacements must be handled directly with the manufacturer. It is the customer's responsibility for all shipping charges on replacement devices.

Warranty Certificate and Guarantee Statement.
I
t is the customer's responsibility for all shipping charges on replacement devices. The customer must provide proof-of- purchase by referencing a valid "ORDER ID"/receipt number. This information is located above the date on the order confirmation email. No exceptions.

Returns for the LaserPrism Lasers and Emitters:

Products may only be returned with prior authorization from Emerson WorldWide(EWW). Any goods accepted from the Customer must be in good condition in order to receive a refund. A restocking charge of 20% of the selling price will be applied to products returned for exchange or credit. All requests for adjustments must be made within 30 days of day of invoice.

LaslerlPrism Warranties.
The warranties provided in this Agreement are not transferrable or available to any other Customer or user subsequent to this initial Customer. 2 (two) years (parts and labor only) on new Products. Laser diodes are considered wear items and are not covered by warranty for wear or damage.

Specifications.
All specifications are subject to change without notice.

Limitations of Use.
The purchase of the Product only conveys to the Customer the non-transferable right for only the Customer to use the Product in compliance with the applicable intended use, on the label, package insert, operator's manual or other documentation accompanying the Product, all such statements being incorporated herein by reference as if set forth herein in their entirety.