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How do I know if the PaloVia Skin Renewing Laser is right for me?
If you have crow's feet around your eyes, the PaloVia laser is FDA-cleared to treat these fine lines and wrinkles regardless of age or skin type. Keep in mind that you should not use the PaloVia laser on skin that is infected, burned or cut as this could cause discomfort or irritation

How does the PaloVia Skin Renewing Laser work?
Unlike lotions and creams, which are most effective on the skin's outer layer, the PaloVia laser also works below the surface where wrinkles form. It generates short pulses of micro-fine laser light that penetrate deeply into the skin's sub-layers, treating the skin's aging support structure. This system uses professional technology adapted and FDA-cleared for at-home use. Short pulses of micro-fine laser light penetrate into the skin's sub-layers to renew the skin by enhancing collagen production. Then the body's natural healing process sweeps away older, damaged tissue and rebuilds it with fresh, new collagen and elastin, helping skin look smooth and youthful. To learn more, visit Why It Works.

What is non-ablative fractional laser technology?
Non-ablative fractional lasers generate short pulses of micro-fine light, which can be manipulated by size, energy, spacing and depth. Unlike ablative lasers, which remove the top layer of skin and part of the sub-layer, non-ablative fractional lasers keep the outer layer of skin in place, for faster healing and recovery.

What is the discomfort level? I had profesional laser treatment once and it really hurt.
Yes, it is similar to a doctor's laser treatments. They both work! It has been described as a quick rubber band snap (on a very small surface area). The sting doesn't last long.If the pain is too much for you, you can change the setting to low, then medium later, and then high.

Can I use the PaloVia laser on other parts of my face/body, like the wrinkles under the eye, and other facial wrinkles, not just to the side of the eye? The PaloVia laser has only been clinically tested and FDA-cleared to reduce fine lines and wrinkles ("crow's feet") around and under the eye area. But even though it has not been cleared for use on any other area or for any other skin condition, several of our customers state they are using it on other areas:
Customers have reported using it between their brows, above lip, and cheeks, and state that they do so with great results. It was only FDA cleared for use on fine lines and wrinkles around the eye area. You have to be somewhat patient as the healing process is gradual and part of the healing process does involve redness and minor pain during the treatment. BUT the redness is gone by morning after nighttime use and lessens with continued use.
One had a scar from skin cancer surgery that disappeared after 3 weeks on medium setting using a cold pack afterwards to reduce the pink and any swelling. Just do not get too close to the lower lid edge of over the eyeballs!
A small balloon filled with water and frozen, works wonder as an ice pack. It was recommended by a dermotologist.

Was the PaloVia laser tested for safety?
The PaloVia laser has been safety-tested with hundreds of clinical study participants, performing more than 7,500 eye-area treatments. Its design includes many features that reinforce proper use – including “smart” sensors that work with the PaloVia Pre-Treatment Gel to verify skin contact, helpful audio and visual cues and automatic shut-off to prevent overuse.
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What does FDA-cleared mean? How does it differ from FDA-approved?
There are two different types of FDA (U.S. Food & Drug Administration) reviews for medical devices: Premarket Approval (PMA) and Premarket Notification 510(k). Whether a PMA or 510(k) needs to be filed depends on the type of medical device. PMAs are typically required for high-risk medical devices that pose a significant risk of illness or injury, such as heart stents. The 510(k) process covers a range of other medical devices – including contact lenses, wheelchairs and lasers. 510(k) medical devices are referred to as "FDA-cleared" and PMA medical devices are referred to as "FDA-approved". The PaloVia laser is FDA-cleared, through the 510(k) review, for the treatment of fine lines and wrinkles around the eye (periorbital wrinkles).

Can it be used by people of color~different skin tones?
Yes, but if you are concerned, try it first on your leg.

How do I use the PaloVia laser?
Through years of testing, the PaloVia laser design has been perfected for home use. There is a slight learning curve, take your time, don't use too much of the gel, only a very light covering is needed. Wipe the gel off the tip after every 2 or 3 "stamps." Hold the unit flat against your face and use pressure to keep it still. Work with the unit until you find a spot that's relatively flat. Pull the skin tight in the crease (boney area.) Keep the handset still for the 3 sec. treatment and you will have no problems. The treated area will get dry. After using, wash the gel off gently, rinse with cold water, dry and we recommend some of our excellent Cellbone Skincare products, especially the Hydra Copper Peptide Moisturizer + Advanced Skin Hydration Gel with a 15% discount if purchase the PalVia Skin Renewing Laser, $32.30. Or, Cellbone Skin Nutra Moisturizing, Skin nourishment treatment with Caviar extract and multi-vitamin complex, sale price $52, or a moisturizer of your choice. To learn more, view a Treatment Session video or download the Instructions for Use booklet.

How often do I need to use the PaloVia laser?
For the first month, treat yourself every day for just 3-4 minutes and then in subsequent months follow up with occasional maintenance treatments (twice per week).

How long does each treatment session last?
Each treatment lasts just 3-4 minutes and can be completed in your own home, on your own terms.

When will I start to see results?
Although individual results vary, most people see a visible improvement in wrinkles in just one month. The results are natural-looking, but dramatic.

How long do the results last?
For your best wrinkle improvement, you should follow the treatment plan, which is one month of daily use and ongoing occasional maintenance (twice per week). Based on clinical study data, on average, physicians found that the majority of participants still had a visible improvement in their wrinkles three months after they completely stopped using the PaloVia laser.
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Why do I need to use the PaloVia Pre-Treatment Gel?
It is critical to use PaloVia Gel with the PaloVia laser. When applied to clean, dry skin around the eyes, the PaloVia Gel ensures proper operation of the Handpiece, proper contact with the Treatment Window and optimal light penetration during treatment. The bottle included with the PaloVia laser will last for approximately four months. To purchase more, visit PaloVia Pre-Treatment Gel.

After 1 mo of pumping the gel it stopped coming out of bottle.
The gel bottle is designed with a vacuum pump. If it is not pumping, it probably has an air bubble. Try to cover it by turning it upside down. If that does not work, unscrew and use a clean Q-tip so you do not corrupt the gel.

Can I use another gel or lotion with the PaloVia laser?
No, you must use PaloVia Pre-Treatment Gel, which has been specially formulated and tested to work with the PaloVia laser. The PaloVia Handpiece may not operate properly if used without the PaloVia Gel, or if used with another lotion or gel, or if the skin is not completely dry before applying the PaloVia Gel. Such failure to operate properly can cause serious and permanent eye damage, discomfort or skin irritation, or may damage the Handpiece or prevent it from treating your wrinkles.

Can I use the PaloVia laser if I've had professional cosmetic treatments?
If you have a skin condition or are undergoing professional cosmetic treatments such as injectable toxins (e.g., Botox®) or fillers (e.g., Restylane®), check with your doctor or clinician before using the PaloVia laser. Botox® is a registered trademark of Allergan, Inc.Restylane® is a registered trademark of HA North American Sales AB.

Can I use the PaloVia laser with topical creams such as retin-A?
As explained in the Instructions for Use booklet, you must use PaloVia Pre-Treatment Gel with the PaloVia laser. After you complete each PaloVia laser treatment, you can continue to use your preferred over-the-counter skin care products. However, please check with your doctor before using any prescription creams in conjunction with the PaloVia laser.

Can men use the PaloVia laser?
Absolutely. The PaloVia laser was tested on both men and women. And our male customers, like our female customers, say they just want people to notice their eyes ... not their wrinkles.

How is the PaloVia laser powered?
The PaloVia laser is powered by a lithium-ion battery. Each PaloVia laser comes with its own Charger, which plugs into a standard 110V AC electrical outlet. It takes approximately two hours to fully charge the Handpiece.

How long does a full battery charge last?
A full battery charge lasts for 3-4 sessions of treating the wrinkles around both eyes. It takes about two hours to recharge it. The laser is set so that you can only use it 25 times(stamps) before it shuts off and will not let you use it again for 8 hours. It has a timer built in that tells you how many more hours you have to wait before you can use it again. Most use it about 8 times per eye so that I have never been limited on waiting.
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How long will the PaloVia laser last? Are its parts replaceable?
How long the PaloVia laser will last is dependent on many different variables, including the manner and frequency of use. The internal parts are not replaceable; however, the PaloVia laser comes with a One-Year Limited Warranty against defects in manufacture, materials or workmanship under normal use conditions. To be eligible for service under this limited warranty, you must register your product within 30 days of purchasing the PaloVia laser.

Can I take the PaloVia laser with me on an airplane?
The Transportation Security Administration does not include handheld lasers on its list of Prohibited Items for Travelers. If you plan to travel outside the U.S., check the airline's baggage restrictions before you pack. In addition, check the country's voltage requirements to ensure compatibility; you may need a plug adaptor and/or a voltage converter to charge the Handpiece in foreign countries. The laser will function normally with a converter/adapter.

What if I buy the PaloVia Skin Renewing Laser and am not satisfied? Can I get a refund?
Yes. The PaloVia laser comes with a 60-Day Money-Back Guarantee. If you decide you do not want to keep the PaloVia laser for any reason within 60 days of your purchase, simply return it to the location where you purchased it for a full refund.

Does the PaloVia laser come with a warranty?
Yes. Palomar tests each PaloVia laser for quality and provides a One-Year Limited Warranty against defects in manufacture, materials or workmanship under normal use conditions. To be eligible for service under this limited warranty, you must register your product within 30 days of purchasing the PaloVia laser.

Can the PaloVia laser be purchased or shipped internationally?
The PaloVia laser is only available for sale and shipment within the United States. Orders must be placed with a U.S. credit card and must ship to a U.S. street address.
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