All returns are subject to our return policy.
Qualified items may be returned within 30 to 60 days of purchase for exchange or refund, following the Manufacturers policies, as some give less, or more days for the return. Some manufacturers have a restocking fee as it can no longer be sold as new. You can consider the restocking fee as a "rental fee."" You "rent" the product to see if it is what you want. Please check below to see those who charge a restocking fee, or have restrictions on returns.
No returns will be accepted by Emerson WorldWide after the stated return period. After the return date deadline, all returns and replacements must be handled directly with the manufacturer. Manufacturers' warranties vary by product category.
Please follow the Guidelines & Instructions below:
Step 1) Request
your Return Merchandise Authorization Number(RMA #) (this is mandatory)
Step 2) When approved, you will be emailed a RMA#. If your return request is denied, you will be notified as to the reason. All decisions of the returns department are final.We will send you the correct Returns Department mailing address along with your RMA#.
Step 3) Carefully
package the goods, and include a copy of the original invoice, and your
Return Merchandise Authorization Number (RMA#). (Your personal RMA# will
have been emailed to you from step 1). Please do not tape or write anything
on the item or the outside of the package(other than the mailing label.
We reserve the right to refuse any such returns.
No return will be
accepted for credit unless it is in a 'like new condition' and is packed
in its original packaging. Smokers who return products must be aware that
if we detect the smell of smoke on an item making it not re-sellable,
no credit will be issued.Items
that have been scratchead, laundered, modified, soiled, or damaged are
not returnable. Damage includes, but is not limited to: rips, tears, stains,
modified, and strong odors (e.g. tobacco smoke).It
is the responsibility of the buyer to re-pack the product properly and
return the product exactly according to the return instructions.
Product Manufacturers who require a restocking fee charge:
Therion magnetic products may be returned within 30 days of the invoice date for refund of the item's purchase price. Exchange of a Therion magnetic product for a different size or product(s) must be done within 14 days of purchase. Please contact customer service for help with your exchange.
There is no return accepted for Special Orders, Infrared Helmet, Infrared Therapy Boot, Refurbished Units, magnet gloves, Laser/Infrared probes, International Orders (see below) or any of the Equine/Animal products.
With these guidelines fulfilled, we will credit your Credit Card. Please allow up to two weeks from the time we receive your returned item to process your return. For your protection, we suggest all returns be sent back by a traceable carrier. * Please do not send any packages C.O.D., as we will not accept product returns shipped C.O.D.
We refund shipping charges in the following cases: we ship an incorrect product; we ship a defective product; the carrier damages a product during shipping. If we re-ship a product in these cases, we do not add another shipping charge.
orders may be subject to additional Customs, Duties, Brokerage Fees and
Taxes, which are the purchaser's responsibility and are in addition to
our quoted shipping and handling charges. Brokerage Fees and taxes are
typically based on the Invoice Amount of your order, and collected at
the time of delivery. Please keep in mind that all International Shipments
/ Sales are final. Any taxes, duty, customs charges, brokerage charges
or tariffs are the purchaser's responsibility, and are collected at the
time of delivery. Emerson WorldWide will not pay for any additional charges
incurred in the shipping or receiving process.
We appreciate your business and always strive to be fair, but we do have to maintain these standards and policies.