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Frequently Asked Questions about our Canadian Discount Pharmacy
What
do I need to place an order?
All you need is a valid prescription written by a qualified physician
licensed where you obtained the prescription.
How
do I place a prescription drug order?
Ordering is easy. All you need is a valid prescription from your physician.
Once you have this, simply complete our application order form and fax
it to us, along with your original prescription. Upon receipt, your order
will be processed and shipped directly to you. For assistance with placing
orders, please call us toll-free at 1-888-974-5687.
How
do I place prescription refill orders?
Simply contact us toll-free at 1-877-278-5387 or email us your refill
request at refills@canadianpharmacymeds.com.
Is it safe
to order from Emerson WorldWide Canadian Pharmacy?
Absolutely. It is as safe as having your prescriptions filled at your
local pharmacy. The only difference is in the price - our prices are lower.
Your prescription is reviewed by a licensed Canadian physician, and once
approved, is forwarded to our licensed Canadian pharmacy so that it may
be filled.
How
large a supply of my medication can I buy?
You may only order as much as your physician prescribes for you. Also,
all prescription shipments are limited to a maximum 90-day supply per
medication. Thus, if your prescription is for a one year supply, we will
ship you a 90-day supply once every three months with your approval. Note:
It is permissible to issue 100 or 84 tab/capsule quantities under this
restriction.
Should
I tell my doctor that I'm having my prescriptions filled in Canada?
You don't have to, but we recommend that you do. In fact, you can have
them call us if they have any questions.
What
are ALL the costs associated with placing an order through Emerson WorldWide
Canadian Pharmacy?
For each order placed, your total charges include the cost of the medications
plus shipping and handling fees for each package sent. Our standard shipping
and handling fee is $12.95 per package (not per prescription). Other fees
may apply for select value-added services.
How
do Canadian compare to drugs from other countries in terms of safety and
effectiveness?
The Canadian government has very strict requirements for the manufacturing
of medication in Canada. These requirements are very similar to the requirements
in many other leading first world nations. In fact, some of the drugs
sold in Canada are actually manufactured in the US and repackaged for
sale in Canada. All Canadian generic medications have been approved by
Health Canada or FDA approved standards.
How
can I contact the Canadian Pharmacy direct?
Easy. Have your PROMO ID #TX5542, and
call our customer service line which is available from 9am-5pm
PST, Monday through Friday, and 9am-2pm PST on Saturday at 1-877-278-5387.
You can also email eww-info@emersonww.com with your questions, or call
Emerson WorldWide at 888-974-5687. Our 24-hour toll-free fax number is
1-877-278-5359.
How
long does it take to receive my medications?
You should expect to receive your medications within 8-12 business days
from the date we receive your order and prescriptions. To avoid delays,
please fax all application order forms and original prescriptions to us
at 1-877-278-5359, and use a credit card as your method of payment.
What's
the difference between generic drugs and brand name drugs?
When a drug company first invents a drug (i.e. Prozac) that company is
the only one allowed to make that drug for a certain number of years (approximately
10 years in the US and 5-7 years in Canada). After this time period, other
companies are allowed to make the same drug. These drugs are called generics.
The original drug (i.e. Prozac) is called a brand name drug. Brand name
drugs and their generics contain identical active ingredients. The generic
pills may look different (because they are made by a different company)
but inside is exactly the same active ingredient which works in exactly
the same way. The only difference between brand name drugs and generic
drugs is that generics are always less expensive.
What
if I can't find my prescriptions online?
If you can't find your prescription online, you can call or email us and
we'll see if it or an equivalent substitute is available.
Do
you charge a fee to have your licensed Canadian physician review and cosign
my prescription?
No, we do not. The only thing we charge you is the cost of the medications,
and shipping and handling for each package shipped to you.
What
currency are your prices quoted in?
Ordering through Emerson WorldWide lists all prices are quoted in United
States dollars.
What
do you charge for shipping on prescription orders?
The shipping charge is $12.95 per package sent to you (not per prescription).
If your order requires multiple packages, you will be charged $12.95 for
each package.
* Additional charges may apply for overweight or oversized items, or for shipments outside of North America.
Can
I bundle my order with someone else's order into the same package?
While we cannot guarantee this, we will make a best effort attempt at
consolidating husband and wife orders received at the same time and being
shipped to the same address into a single package. In the event that the
orders are shipped separately, both orders are subject to the applicable
shipping fees.
Once
I place my order, can I cancel it?
You can cancel your order so long as it hasn't yet been sent to our licensed
pharmacy to be filled. Once filled, cancellations or refunds will not
be possible. A cancellation fee of $30.00 will apply.
How
do you ship my medications to me?
All orders are shipped using Canada Post's Xpresspost Shipping Service.
Also, orders can be tracked using a tracking number provided by Canada
Post. Contact us for more details.
What
happens if my package gets lost or damaged in delivery?
All packages are covered against loss or damage so you don't ever have
to worry about not getting your medications. If your package is lost or
damaged, we will resend them to you.
What
payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express. We also accept
bank drafts or international money orders. However we will not begin processing
your order until these instruments are received and cleared by our bank,
thus delaying your order. Please make bank drafts or money orders payable
to Global Health Supplies. If you would like to pay using a personal check,
we also offer a convenient E-Check service. For more information on how
to pay using personal checks, please contact customer service at 1-877-278-5387.
When
you charge my credit card, do you bill in US dollars or Canadian dollars?
If you're using Visa or MasterCard, we bill your credit card in US dollars.
If you're using Discover or American Express, we bill your credit card
in Canadian dollars. Due to fluctuations in the exchange rate, the billing
amount may vary slightly from the prevailing price at the time of purchase.
As a policy, we do not refund any discrepancy amounts that result from
exchange rate fluctuations or foreign exchange fees levied by intermediary
banks or service providers.
Do
you charge sales tax?
No, we don't charge you any sales tax.
What
if the pills I receive from you look different from the ones I get from
my local pharmacy?
Brand name pills normally look different from generic versions, despite
the fact that they include the same active ingredient and work in the
exact same way. If you order a generic version of your pill medication
from us, do not expect it to look exactly like the brand name version
that you're used to. Not only that, but in Canada, there are some brand
name pills that look a bit different than they do in your own country,
even though they contain the same active ingredient and are manufactured
by the exact same company. In the case of two different generics of the
same drug, they will look different if they are manufactured by two different
companies.
What
are the names of the companies that manufacture generic drugs in Canada?
The manufacturing of generic drugs in Canada are subject to the same strict
approval and regulation as brand name drugs, and are used by millions
of Canadians on a daily basis. The manufacturers of these generics include
large, well-established and respected companies. Major manufacturers include
Apotex, GenPharm, NovoPharm, PharmaScience, Taro, RatioPharm and Sabex.
What's
the difference between an initial prescription order and a refill prescription
order?
When placing refill orders, you will need to include this PROMO ID #TX5542,
but no other information needs to be provided, unless there has been a
change in your shipping address, contact information, health, in the strengths
or quantities of the medications you're taking, or in your preferred method
of payment (in which case, this information needs to be provided). To
place your refill order, simply call us toll-free at 1-877-278-5387.You
can also email us at refills@CanadianPharmacyMeds.com. Be sure to provide
us with your full name, PROMO ID#TX5542, telephone number, and the details
of the drugs you want us to refill (i.e. name, strength and quantity).
Once your prescription has expired (1 year from the date it was originally written), it will be necessary to provide us with a copy of a new prescription issued by your doctor in order for us to continue filling your prescription.
How
come I can't download your order forms, documents or other promotional
offers on your website?
If you are unable to download materials off of our website, it may be
because your computer does not have the proper software. The order forms
on our website are in both Adobe PDF format and in MS Word format. In
order to download and properly open these documents, you'll need to have
these programs. This may also be the reason why you are having trouble
downloading other documents or promotional offers from our website.
To obtain a free copy of Adobe Acrobat Reader so that you may open Adobe PDF files, click here. If you are unable to get these programs, please feel free to contact customer service at 1-888-974-5687. A customer service representative would be happy to fax or mail you all the materials you need.
What
happens if my package gets lost?
Due to rare occurrences with the postal service, packages can unfortunately
get lost. This may be due to an incorrect address or postal issues beyond
our control. If your order becomes lost in the mail, we will send you
a replacement at no charge. However, you will be held liable for the lost
package if it is determined that you have provided us with an incorrect
mailing address or if you failed to provide us with a winter/summer address.
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